Adobe, the makers of a range of industry defining creative software, including Photoshop, Illustrator and Dreamweaver, has been taking a lot of flak this week. Compatibility concerns over older Adobe software and Apple's brand spanking new operating system - Mac OS X 10.6 Snow Leopard - the subject of heated debate.
Adobe admitted on Tuesday it had not tested Creative Suite 3 (CS3) with Snow Leopard, although Creative Suite 4 (CS4) worked fine with one or two noted issues that would be addressed. Adobe later backtracked after customers began naturally kicking up a stink.
John Nack, Principal Product Manager, Adobe Photoshop, was the public face of the software giant, wearing the tin hat to avoid the missiles being directed his way via the excellent John Nack on Adobe blog.
"It turns out that the Photoshop team has tested Photoshop CS3 on Snow Leopard, and to the best of our knowledge, Photoshop CS3 works fine on Snow Leopard," Nack wrote in a blog post late on Wednesday.
"The Photoshop team reported a couple of dozen problems to Apple, and I'm happy to say that Apple has fixed all the significant issues we found."
Nack, very much the public face of big business, is an asset to Adobe, open, seemingly honest, witty and personable. If bad news is coming my way, I'd rather hear it from him. He previously took the trouble to answer my long-winded questions on Photoshop for a magazine feature and did so in great detail. It would have rightfully justified star billing if it hadn't been for lack of space.
Nack also answers his, or rather Adobe's, critics on his blog with an openness that Apple would vastly benefit from. Things seem to get done when Nack responds, but he also hits back when he believes moderated comments are wrong. "The views expressed in this blog are my own and do not necessarily reflect the views of Adobe Systems Incorporated," runs a disclaimer but Adobe do at least appear to be listening to Nack's thoughts.
John Nack on Adobe is also an excellent resource for great links, resources and general good stuff. You can spend many a happy hour exploring some of the things Nack finds, or others point him to, online. It's something I've tried to do with my own modest Twitter feed, highlighting some of the wonderful creative and amusing folk out there.
Notes on CS/Snow Leopard compatibility from John Nack on Adobe.