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Fri, 23 Nov 2007 Remote working better for staff and employers

Teleworking works

Tom Jowitt, Techworld.com

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Working from home (or teleworking) is better for both workers and bosses, as it boosts morale and job satisfaction, and cuts stress levels, researchers have discovered.

Researchers analysed 46 studies on flexible work arrangements over the past twenty years.

Ravi S. Gajendran and David A. Harrison, at the Department of Management and Organisation at Pennsylvania State University studied data on 12,833 telecommuters who spend time working away from the office, and found that working away from the office has more pluses than negatives for people and the companies that employ them.

They reported their findings to the journal of Applied Psychology, published by the American Psychological Association (APA).

"Our results show that telecommuting has an overall beneficial effect because the arrangement provides employees with more control over how they do their work," said lead author Gajendran.

"We found that telecommuters reported more job satisfaction, less motivation to leave the company, less stress, improved work-family balance, and higher performance ratings by supervisors," he said.

Gajendran and Harrison also found that telecommuting has more positive than negative effects on employees and employers. In addition, the employees in their study reported that telecommuting was beneficial for managing the often conflicting demands of work and family.

They also countered productivity concerns, saying that that managers who oversaw telecommuters reported that the telecommuters' performance was not negatively affected by working from home.

"Telecommuting has a clear upside: small but favourable effects on perceived autonomy, work-family conflict, job satisfaction, performance, turnover intent and stress," the authors wrote.

"Contrary to expectations in both academic and practitioner literatures, telecommuting has no straightforward, damaging effects on the quality of workplace relationships or perceived career prospects."

An estimated 45 million Americans telecommuted in 2006, up from 41 million in 2003, according to the magazine WorldatWork. The uptake of broadband in recent years has often been linked to the rise in teleworking.

Yet it is not all plain sailing, and there is still resistance to teleworking in some quarters. Despite AT&T concluding a few years back that teleworking was the future, it now seems that the US carrier is now requiring thousands of employees who work from home to return to traditional office environments.

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