Mon, 08 Jun 2009 Palm Pre review

Editor's note: This review is taken from our sister site PC World. Palm has not set a UK release date for the Palm Pre, when the device becomes available in the UK we will compare it directly with the iPhone and do a UK-specific review.

The Palm Pre smartphone, along with the company's much-anticipated webOS operating system, has had quite the buzz building up since its splashy launch in January. While the Pre isn't perfect, it definitely does not disappoint: we found the webOS interface clean, engaging, and intuitive. Our main issues were with the hardware itself.

The glossy-black Palm Pre has a uniquely curved slider body that's dominated by its 3.1in, 320-by-480-pixel capacitive touch display. The screen slides up and curves slightly toward you, a design intended to resist glare and make the phone feel comfortable in your hand and against your face. Especially in brightly lit environments, the slight angle made viewing the screen easier than on the average phone.

Measuring 99x58x18mm, the Pre is incredibly pocketable, more so than a device like Apple's iPhone 3G; it even fits unobtrusively into a woman's jeans pocket, a rare feat for a full-qwerty smartphone.

Unfortunately, Palm seems to have sacrificed the Palm Pre's keyboard usability in the interest of compactness. While we appreciated having a physical keyboard, we disliked the design. The vertical slide-out qwerty keyboard looks and feels much like that on the Palm Centro; here, the keys are glossy black with orange-hued lettering and different colours to designate the embedded keypad.

The Palm Pre's keys are slightly recessed, however, and we found that the bezel lip on the sides and bottom often interfered with our typing. Furthermore, the top row is a few millimetres too close to the edge of the slider screen, so you have to angle your fingers to press those keys. Though the keyboard slides out smoothly, it also feels a bit flimsy, as if it could snap off with too much use.

The keys aren't too tiny for small hands, but some colleagues found them quite cramped. On top of that, the keys feel gummy (as those on the Centro do) and lack the clickable quality you find on RIM BlackBerry devices. The Palm Pre has no touch keyboard, either, so until a third-party developer creates an app for one, you're stuck using the physical keyboard.

A positive note: we enountered no lag between typing and the appearance of text on screen, an annoying experience we've had with other devices.

Fortunately, the Palm Pre has a touch number pad for making calls. Call quality in the US over Sprint's 3G network was very good overall, although we heard an echo on one call to a landline. Parties on the other end of the line said that our voice had ample volume and sounded very clear - even when we were on a busy street corner.

None of our calls dropped, and we didn't hear any static, nor did our contacts.

NEXT PAGE: battery life, and controlling the Palm Pre