If you don't want to find yourself as angry as this woman when you go to an Apple Store next, you'll want to book an appointment with Apple in advance. Here, we show you how to book an appointment with an Apple Genius.
If you need help with an Apple product, whether it's broken or you just can't figure out how to do something with it, you can speak to an Apple Genius at the Genius Bar in an Apple Retail Store.
To do this you'll want to make a reservation before you head off to the store, to make sure you don't find yourself waiting for hours, or even going home without being able to speak with a Genius all day. There are a limited number of walk-in appointments available, but there's no guarantee you'll be lucky enough to get one.
Book an appointment with Apple online
To make an appointment with a Genius at an Apple Store (they're free), go to Apple's Genius Bar page on its website.
From here, you can click "Make a reservation".
Now, choose your nearest store, and make sure that the Genius Bar reservation type is selected and click next.
Now you can choose which product you're hoping to speak to a Genius about.
Depending on what you choose, you might get a page that tells you to try something else first. For example, choosing iPhone tells you to try turning your iPhone off and then on again.
If this doesn't work, you can click "Continue with reservation", and pick from the times displayed in the calendar.
Once you've found a time and date that's suitable, you'll need to either sign in using your Apple ID, or type in your name and email address and click next.
You'll receive an email confirmation, and then all you need to do is turn up at your appointment time and tell a Genius that you've arrived.
Use the Apple Store app to book an appointment with Apple
Alternatively, you can use the Apple Store app to book an appointment at an Apple Store.
To do this, launch the app and tap "Stores" in the navigation menu along the bottom of your device.
Choose a store from the list, and then scroll down to tap "Genius Bar."
Now, you'll see a list of products. Choose the one you want to speak to a Genius about, and them select the date and time that suits you. If there isn't a date and time that suits you, you can click "Check Nearby Stores" to see if a nearby store has a better option.
Now, you can click "Book Reservation" and enter your Apple ID password to confirm your appointment.
When you get to the Apple Store at the time of your appointment, you can use the Apple Store app on your iPhone to check in and let the staff know you've arrived.