This feature looks at how to fix common problems when Apple’s FaceTime isn’t working. These 11 FaceTime fixes will help you troubleshoot Apple’s video phone call app.

FaceTime is Apple’s amazing video phone call app. FaceTime enables people with Macs and iOS devices (iPhone, iPad and iPod touch) to talk to each other for free over an internet connection. With FaceTime setup, you can quickly have a free video or audio conversation with any other Apple owner. But what do you do when Apple FaceTime isn’t working? Here are 11 things to check to troubleshoot FaceTime problems.

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1. How to fix Facetime problems for iPhone and iPad: Update your devices

FaceTime software update

There was an issue with FaceTime devices making or receiving calls after 16 April 2014 due to expired device certificates. An Apple update has fixed this. So ensure, that the software on all your iOS and Mac OS X devices are up-to-date.

2. How to fix Facetime problems for iPhone and iPad: Check that FaceTime is switched on

Turn FaceTime on to fix non working FaceTime

Check that you have FaceTime switched on. On your iOS device, tap on Settings > FaceTime and set the FaceTime switch to On. On Mac OS X, launch the FaceTime app and click on FaceTime > Turn FaceTime On.

3. How to fix Facetime problems for iPhone and iPad: Sign-in to FaceTime with the same Apple ID

Check that you are signed in to all your FaceTime accounts using the same Apple ID. Within iOS tap on Settings > FaceTime and check the Apple ID. In Mac OS X tap on FaceTime > Preferences and check the Apple ID.

If any of the devices don’t match. Tap on Sign Out and enter the same Apple ID and Password as your other devices (then tap Sign In).

4. How to fix Facetime problems for iPhone and iPad: What to do if FaceTime is stuck on 'Waiting for Activation'

When you sign in to FaceTime, it will say Waiting for Activation. If any of your devices hang on the Waiting for Activation turn off FaceTime and back on again. Here is how to turn FaceTime on and off on an iOS and Mac OS X Device:

  • How to reset FaceTime on an iOS Device: Tap on Settings > FaceTime and set FaceTime to Off. Then turn FaceTime back to On.
  • How to reset FaceTime on a Mac: Open the FaceTime app and choose FaceTime > Preferences. Now set FaceTime to Off and then back to On.

5. How to fix Facetime problems for iPhone and iPad: Check the time and date

Facetime Fix check date and time

Check that the time and date are set correctly on all of the devices. Open System Preferences on a Mac, and click on Date & Time. Check the box next to Set date and time automatically and choose the Apple Europe server from the drop-down menu. On your iOS device tap Settings > General > Date & Time and check that the Set Automatically option is set to On (and that Time Zone is set to your current location).

6. How to fix Facetime problems for iPhone and iPad: Check your Wi-Fi and cellular connection

If FaceTime isn’t working check the Internet connection on all devices. Tap Settings > Wi-Fi on an iOS device and System Preferences > Network on Mac OS X. Most UK mobile phone networks also allow FaceTime over cellular, so check Settings > Mobile data on both the iPad and iPhone.

7. How to fix Facetime problems for iPhone and iPad: Check your Push setting in Mail

FaceTime uses Push Mail to notify devices that there's an incoming call. If you are having trouble with FaceTime tap on an iOS device tap on Settings > Mail Contacts, Calendars > Fetch New Data and check that the Push setting is set to On.

8. How to fix Facetime problems for iPhone and iPad: Check your phone number is correct

Tap on Settings > FaceTime on your iOS devices and check that your correct phone number and Apple ID is listed underneath “You can be reached by FaceTime at”. If not tap on Add Another Email.

FaceTime-800

9. How to fix Facetime problems for iPhone and iPad: Check your Blocked list

Double check that you haven’t accidentally added the person trying to call you to a Blocked list. On an iOS device tap on Settings > FaceTime > Blocked and check that they are not listed here. If they are tap on Edit, then tap the red Remove icon next to their name and Unblock.

10. How to fix Facetime problems for iPhone and iPad: Make sure the FaceTime app is available

In some countries, FaceTime is not installed by default. Apple suggests you check your device’s region of purchase. Note: we don’t know if reinstalling iOS can work around this block. If any readers with an iPhone in this area has more information, please let us (and other readers) know in the comments.

11. How to fix Facetime problems for iPhone and iPad: Restart all your devices

Finally, restart all your devices. Hold down the Sleep/Wake button on an iOS device and use the Slide To Power Off setting, then tap the Sleep/Wake button again to turn on the iOS device. Click Apply > Restart on a Mac OS X device.