My iPhone can't connect to the App Store! I open the App Store in iOS and it doesn't show any apps. What do I do if my iPhone, iPad or iPod touch doesn't connect with Apple's App Store? I just see "Loading..." when the App Store app opens.

A lack of App Store access is a problem that plagues us all. Occasionally, and for no apparent reason, you open the App Store app on your iPhone, iPad or iPod touch and nothing happens. Instead of seeing the rows of available apps, you see "Loading..." and nothing happens. Is this easily remedied? The good news is that there are a few options available to you, and one of these will usually fix your App Store connection issues. 

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How to fix App Store connection issues

Not being able to connect to the App Store can be tremendously frustrating, but fortunately your lack of access to the App Store isn't permanent, here is how to get back into the app store:

Internet connection

The first, and most obvious thing to do when unable to connect to the App Store is to check your connection. Take a look at the connection in the top-left of the display - if you are connected to 3G or 4G then it might be a problem with the network. Unlike a web-page, the App Store will keep trying to access for a long time before throwing up an error so try to move to a better spot to get a better connection.

If you're at home, your home Wi-Fi may be the source of the problem. If you are connected to a Wi-Fi connection try to move closer to the router. If you are using public Wi-Fi try to turn it off (use Control Centre > Wi-Fi) and try using the mobile network instead, as some require you to log in before giving you access to the Internet - even though you're already tecnically connected to the Wi-Fi network.

Refresh the App Store connection

If you're sure that you're connected to the Internet, it's time to clear the cache and refresh the connection to the App Store. It's fairly easy to do, too - all you need to do is open the App Store, tap on the Updates tab and repeatedly tap the Updates icon in the bottom-right hand corner. Once you've done this around ten times (you have to do it quickly too) the App Store should refresh and take you to the Featured page, all connected and ready to be browsed.

Force quit the App Store

If refreshing the connection and clearing the cache didn't work, it's time to take it up a notch - close and re-open the App Store app. If you are sure that your connection is fine then restart the App Store app - this is done by double-pressing the Home button to reveal the Multitasking window, and sliding the App Store window up and off the top of the screen. Now tap the App Store icon on the Home screen to re-open the app, and it should hopefully connect.

How to fix App Store connection issues: Sign out of your Apple ID

If you've checked your connection and closed and re-opened the App Store then you may need to log out and back in again. This resets the password information and logs you back in to the App Store. Follow these steps:

  1. Tap Settings.
  2. Tap iTunes & App Store.
  3. Tap Apple ID > Sign Out.
  4. Tap Apple ID and enter your Apple ID (typically your iCloud.com email address).
  5. Tap Password and enter the password for your Apple ID.
  6. Tap Sign In.

Now press the Home button and tap App Store to re-open it. You should be signed in as normal and be able to download apps again. If not, the App Store itself could be down and while this is extremely unusual, it's not unheard of. You can find out the status of Apple's App Store at any given time by using services like Down Detector, which use crowd-sourced reports to create status reports of popular services. 

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