A new survey has shown that iOS 6 has caused iPhone owners to become less satisfied with their devices.
The survey, conducted by mobile customer research firm On Device, asked almost 16,000 iPhone owners in the US to rate their satisfaction with their iOS 6 devices. The results showed that, compared with iOS 5, iPhone owners running iOS 6 were less satisfied with their devices.
“We have always seen an increase in device satisfaction as consumer upgrade their mobile operating system from one version to another,” On Device CEO Alistair Hill said in a statement. He explained that Android owners also generally express a higher satisfaction after updating their operating system.
The drop in satisfaction is likely due to the problems experienced by Apple Maps users, who have noted inaccuracies and mistakes in the new app. There have also been some complaints about the new layout of the App Store search results, which reduces the amount of apps that can be seen on the display at one time. iOS 6 device users have also reported a range of WiFi problems.
However, despite the decrease in satisfaction since iOS 5, Apple’s iOS 6 satisfaction rate remains high, and significantly higher than the level recorded from the On Device survey conducted for iOS 4.
[Via TechCrunch]
See also:
Eight things that (still) bug us in iOS 6
How to report problems in iOS 6’s Maps
iPhone 5 review
iOS 6 requires iTunes 10.6, requires Snow Leopard… How do I get Snow Leopard?
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Comments received
George Row said on Thu, 27 Sep 2012
The notable absence here is numbers! On Device’s customer satisfaction numbers are:
6.93 iOS-4
7.75 iOS-5
7.65 iOS-6
Does the headline-writer think opinion surveying is an exact science?
What’s the margin of error in such a survey?
George Row said on Thu, 27 Sep 2012
I'll do the sums for you ... Lets assume:
- sample size from article: 16,000
- that each sample was truly random
- a conservative estimate of population: 5m (first weekend sales announced by Apple)
- a target confidence level of 99%
Then the margin of error is ±1% So in comparing figures a difference of <0.2 is within the margin of error.
IOS-5 vs iOS-6 the difference is 0.1
So there’s NO STATISTICALLY SIGNIFICANT DIFFERENCE.
A more accurate headline would have been:
"Similar Satisfaction levels for IOS-5 and iOS-6”
Less clickability - more credibility.
Editors who write "Click me Quick!" headlines could refer to the well documented fate of the boy who cried "Wolf" for an accurate sample of the future credibility of their magazine amongst potential readers.
Anaxagoras said on Thu, 27 Sep 2012
It's not so much that my "device satisfaction" has fallen, it's simply that iOS6 is so underwhelming.
For example, call handling on the phone has nearly caught up with what cheap, basic Nokias were capable of a decade ago.
Yet more gimmicks and style over substance. For example, in iOS5 you refreshed your emails using a refresh button; now you drag the screen downwards. Not even remotely intuitive. Who on earth thought this would be an "improvement"? It's pure gimmickry of the very highest order.
I've been an Apple user for over two decades. But I do feel they need to sit down and take stock of where they are going. Both iOS and OSX are steadily heading towards disaster.
aaaashy said on Thu, 27 Sep 2012
and it drains the battery far faster than the old iOS did, in fact i can almost see the battery drain as i check my emails!!
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