Tue, 03 Nov 2009 Orange iPhone users likely to face Spotify, Facebook ban

John B said on Tue, 03 Nov 2009

Well then - Orange can count on me NOT purchasing a contract from them. Do they do this with any other Phone that uses the Internet?

Neil P said on Tue, 03 Nov 2009

O2 Must be laughing ear to ear with all this bad news from orange,its a No contract from me orange!!!!

Rob Sammons said on Tue, 03 Nov 2009

if anyone bothered to look at o2's t&c's you'd find the exact same thing even apples own app for youtube breaks the streaming video rule. no one checks

Jovin said on Tue, 03 Nov 2009

I always felt that a price-war was unlikely but maybe a new battlefront's just opened up - a service-war?

Orange have just handed O2 a major PR coup because O2 now look like they're far more willing to work with their customers and offer them a reasonable service. Orange apparently just want to squeeze every last drop of revenue out of them while offering the minimum service they can.

Seems the real battlefront is buried in those T&C's that none of us ever read before signing the contracts - and maybe that's not a bad thing?

Shaun said on Tue, 03 Nov 2009

Prices won't change until you've got the iPhone on a really disruptive carrier like 3 (free Spotify premium, free Skype, free MSN etc) or even t-Mobile.

The big three carriers will continue to operate a cartel with almost identical prices.

Kadoogan said on Tue, 03 Nov 2009

I have always thought that companies should never get away with advertising something as 'unlimited' when it clearly isn't. It is simply false advertising, which is against the law.

Jacqui said on Tue, 03 Nov 2009

@Rob, exactly right.. Orange has pretty much the same T&C as O2 when it comes to data usage, it just happens to specifically include Instant Messaging. So why aren't customers rushing to shout-out O2 as well?

O2 faced 'unlimited' usage problems when they first released the iPhone too, but they too re-thought that idea with customer pressure.

Hopefully, Orange will do the same and I can upgrade my Orange phone to an iPhone as I intended.

Jacqui said on Tue, 03 Nov 2009

@Rob, exactly right.. Orange has pretty much the same T&C as O2 when it comes to data usage, it just happens to specifically include Instant Messaging. So why aren't customers rushing to shout-out O2 as well?

O2 faced 'unlimited' usage problems when they first released the iPhone too, but they too re-thought that idea with customer pressure.

Hopefully, Orange will do the same and I can upgrade my Orange phone to an iPhone as I intended.

Jacqui said on Tue, 03 Nov 2009

@Rob, exactly right.. Orange has pretty much the same T&C as O2 when it comes to data usage, it just happens to specifically include Instant Messaging. So why aren't customers rushing to shout-out O2 as well?

O2 faced 'unlimited' usage problems when they first released the iPhone too, but they too re-thought that idea with customer pressure.

Hopefully, Orange will do the same and I can upgrade my Orange phone to an iPhone as I intended.

Ry said on Wed, 04 Nov 2009

The fair usage pol. with o2 is 10GB, i go over it occasionaly, but never recieved a warning!

muddy said on Wed, 04 Nov 2009

As an Orange customer of 10 years i am now contemplating going to 02.

muddy said on Wed, 04 Nov 2009

As an Orange customer of 10 years i am now contemplating going to 02.

muddy said on Wed, 04 Nov 2009

As an Orange customer of 10 years i am now contemplating going to 02.

muddy said on Wed, 04 Nov 2009

As an Orange customer of 10 years i am now contemplating going to 02.

Steven said on Mon, 09 Nov 2009

Orange are the worst company I have ever had the displeasure of dealing with. I was stuck without a phone with Orange for 3 months whilst trying to deal with buying a house, I missed so many important phone calls and Orange couldn't have cared less. In the end Orange admitted it was their fault and refunded money etc but the point is why did it take them 3 months to come to this conclusion. I'm with O2 now and couldn't be happier.

Chris Simpson said on Tue, 10 Nov 2009

Orange has been in touch to clarify their iPhone terms and conditions. Here's the company's statement:

"We do recognise that iPhone customers will use popular streaming services such as YouTube, Spotify etc. As a result we do not intend to apply network protection controls to anyone, as long as they are within their usage allowance. The T&Cs are in place to reserve the right to restrict access should they continue to exceed our Fair Usage policy, and our other Mobile data users suffer a reduced data experience as a result."

Neil said on Tue, 17 Nov 2009

When I signed the contract for my O2 iphone nearly 18 months ago the small print said that my 'unlimited' data had a fair use policy in place (standard practice) and that the limit as 200MB per month. I phoned O2 to query it and was informed that it was a blanket O2 policy but that they would be 'much more lenient' with iPhone customers. I would imagine Orange will take the same aproach...

Russell said on Tue, 01 Dec 2009

I received my Orange iphone last week and can I just say the majority of opinions on the deals are all wrong.
750mb guideline for 3g, plus 750mb guideline for wi-fi, if you persistenly exceed it then you will be asked to curb it, no hidden charges etc.. it is only to keep the 3g traffic down, my 3g is twice as quick as friends using O2, I have facebook, ebay, app's etc, and youtube is preloaded on the orange handset! There is no such LIMIT it is just a guideline to stop people taking the pee and slowing the network down! TEAM ORANGE lol!