Wed, 04 Nov 2009 Orange claims iPhone users don't download huge amounts of data (Updated)

John said on Wed, 04 Nov 2009

So don't call it unlimited.

G4Shallow said on Wed, 04 Nov 2009

Simple fact of the matter is that it's NOT unlimited. I get fed up of companies stating it's unlimited when there is a limit, about time these companies were fined.

photosinferno said on Wed, 04 Nov 2009

@G4Shallow, I completely agree with you it is about time these companies were Fined for misleading advertising. 'Unlimited' is used to 'hook' the buyer and then all the clauses come out when you've signed into a contract!
ASA were are when your needed ??

London said on Wed, 04 Nov 2009

Are Orange on drugs? The biggest feature of the 02 bundle is knowing you never have to worry about the copious amount of web and emails.

Whoever does there research needs firing!

Gubbz said on Wed, 04 Nov 2009

If they research shows we use less than 200MB, then why even consider the 750 cap, there's no point unless they are trying to protect themeselves from future usage, which if that is the case, don't call it unlimited when it's not... We should all sign up with our own small print, sign up on the most expensive contract with smallprint that no more than £5 per month will be exchanged between user and company, there, my own unlimited cap!!!

AFD said on Wed, 04 Nov 2009

not too sure about his sums either, a web archive of this page is about half a MB so it couldn't be viewed 30,000 times. An itunes track now is at least 6MB and app store downloads can be pretty big too.

@AFD said on Wed, 04 Nov 2009

Thats a good point actually, i bought Myst the other day and that was over 500meg on its own.

Eaton said on Wed, 04 Nov 2009

Ive just reset the usage statistics on my iPhone, I will monitor my usage for a couple of weeks, if it's a half of orange's limited allowance I'll stay with O2 (I expect my usage will increase).
Easy solution!

Richard B said on Wed, 04 Nov 2009

I have to agree with them here. I consider myself a heavy iphone user and I average 200-300MB a month. Admittedly most App Store and iTunes downloads I do over wifi. Although I do regularly use spotify over 3G.

Of course there is a 10MB limit on App Store purchases.

David said on Wed, 04 Nov 2009

I have had my iPhone for 7 months, in that time I've downloaded 5.1gb of celular data and sent 387mb. My phone is a standard locked and not jail broken device. I admit I use my phone a lot, but even so I'm essentially at Oranges limit, O2 wil retain my business!

FAKEJames Donevan said on Wed, 04 Nov 2009

He's holding an HTC phone, says it all. Orange are killing the buzz around offering the iPhone even before it goes on sale.

Ali said on Wed, 04 Nov 2009

O2 has usage limits, too, but they are in the small print. Many O2 users, including myself, are keen to switch due to poor network service. If Orange are able to maintain a good service by capping usage then it may be a good thing.

Ali said on Wed, 04 Nov 2009

O2 has usage limits, too, but they are in the small print. Many O2 users, including myself, are keen to switch due to poor network service. If Orange are able to maintain a good service by capping usage then it may be a good thing.

London said on Wed, 04 Nov 2009

@ Ali
AGREED!

I called 02 last week as in London a call on 3G is near impossible. Their advice was to turn 3G off! So that's there 3G strategy!

Mr Lizard said on Wed, 04 Nov 2009

"I can confirm that popular streaming services will not be banned for iPhone users"

Your terms of service say otherwise, Conor.

Jake said on Thu, 05 Nov 2009

Surely Trading Standards and Ofcom can put a stop to this nonsense now (and not in ten years time - you know, the length of time it usually takes a public body to wake t.f. up).

Unlimited should mean unlimited - it's a disgrace that these companies are allowed to abuse us consumers this way. State your limits up front and stop hiding behind qualified, deliberate and intentionally misleading statements or are you just a bunch of pussies!

Iain said on Thu, 05 Nov 2009

I already have a jailbroken iPhone 3G on Orange, pay £35 a month for a Dolphin package with 600 minutes, unlimited texts and unlimited data.

If you want an Orange iPhone but don't want to pay the higher monthly charges and suffer with the limited-unlimited data bundle, get a normal Orange contract, sell the phone you get on eBay, and buy a PAYG Orange iPhone.

Job done.

Dave said on Thu, 05 Nov 2009

To be honest,just this "unlimited" when it is simply "limited to 750mb" is enough to put me off Orange,the detail is clear but i will not pay them even for better reception than O2,when they think its OK to try to get away with this sort of advertising.Orange you can poke your sales crap where the sun dont shine.

Hello wabbit..hahahahaha said on Thu, 05 Nov 2009

Come on its unlimited as long as you dont go over the unlimited limit...i know lets rename it to "UNLIMITED MONTHLY BILL - IF YOU USE YOUR IPHONE A LOT"thats the first honest description i can think of.And to the user who downloaded 5 gigs(and why not i ask)they would have you bankrupt when the bill came in !.

Dragonfly said on Thu, 05 Nov 2009

Agree with everyone here. 750MB is 'Limited'. By all means limit people to 750MB, but don't blatantly lie about it.

I would recommend Orange (and others) use some of their average 200MB per month to visit a dictionary app and polish up on their English.

jim said on Thu, 05 Nov 2009

@photosinferno The ASA won't help, they created this situation by allowing unlimited to mean limited (with limits hidden in the small print). Dictionaries will redefine the word unlimited before vile companies stop misuing it.

Boz said on Thu, 05 Nov 2009

My average download usage over the past 5 moths is around the 200MB mark but I've started accessing much more streaming content of late so it will be interesting to see how much my use rises as a result.

mobious said on Thu, 05 Nov 2009

For those of you stating that the donload of tracks and apps would take you over the 750mb limit you might want to think again as most people including myself use the wifi to download tracks and apps infact some of the larger apps require you to use wifi as its gona be faster than 3G and wifi downloads wont effect your monthly limit

afd said on Thu, 05 Nov 2009

@mobious I think it was the orange rep that started using downloads as an example. The whole point of a 3G connection is to give an internet connection.

attackcat said on Thu, 05 Nov 2009

Of course there is not much actually downloaded. This is because you need to get a signal first and it is this that is limited.

BenAtRKUK said on Fri, 06 Nov 2009

Oh well, guess I'll wait for Vodafone, January is what everyones saying, that'll do for me, Vodafone have been advertising about free unlimited internet on their ads, so lets see if thats true. Whilst T-Mobile have also been doing unlimited web ads no one can get T-Mobile reception which kinda makes that useless.
So, Vodafone for me.

Brian Simpson said on Fri, 06 Nov 2009

If it's true that we only 37.5% of our (very unlimited) usage, why isn't tethering free?

nick said on Mon, 09 Nov 2009

a point to note is that, once past 750mb, you'll pay 49p per meg thereafter. orange smallprint suggests that there's a cap on this charge of £1.47 per day (i think that's right).