Apple has partially answered user concerns with a newly revised document highlighting overheating issues reported by some iPhone users particularly those who have the new 3GS phone. However, Apple doesn't say if the new handset has overheating issues, which would clearly dampen potential sales and the document appears to be an update on one posted posted back in May, only now including the iPhone 3GS.
"If the interior temperature of the device exceeds normal operating temperatures, you may experience the following as it attempts to regulate its temperature: The device stops charging, display dims, weak cellular signal, temperature warning screen appears with the message 'iPhone needs to cool down before you can use it,'" Apple says in the document.
Apple suggests some fairly obvious remedies to keep your iPhone cool in hot weather.
"Store iPhone 3G and iPhone 3GS in a place where the temperature is between -20º and 45º C (-4º to 113º F). Don’t leave the device in your car, because temperatures in parked cars can exceed this range."
"Operate iPhone 3G and iPhone 3GS in a place where the temperature is between 0º and 35º C (32º to 95º F). Low- or high-temperature conditions might temporarily shorten battery life or cause the device to temporarily stop working properly."
iPhone 3G and iPhone 3GS comply with the safety standard for Safety of Information Technology Equipment, IEC 60950-1 says Apple. This safety standard has been adopted by many countries.
(19.00 - Updated to reflect the Apple document is newly updated not new)
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Comments received
Midger said on Thu, 02 Jul 2009
Super...
And here I am in the middle of the Sahara desert with my shiny 3GS.
Beano said on Thu, 02 Jul 2009
"Apple doesn't say if the new handset has overheating issues" - No, really, that's unlike them.
Rafael Fischmann said on Thu, 02 Jul 2009
This support document is not new, it was just updated for the iPhone 3GS. We posted an article on it in May:
macmagazine.uol.com.br/2009/05/09/voce-sabia-que-o-iphone-nao-funciona-em-temperaturas-extremas/
Nevis said on Thu, 02 Jul 2009
Sadly no support document yet about the serious Wi-Fi issue many users have found after upgrading to 3.0.
MZ said on Thu, 02 Jul 2009
This document isn't really new. If you look at the owners manual that came with the 3Gs, its says word for word what is posted above.
Apple will never come out and directly say there is something wrong with the phone , because they would be admiting guilt and open themselves to liability and lawsuits. Im a management major, they teach us this shit in strategic management. Unless someones phone burst in flames or explodes, dont expect anything special.
The only thing Apple will do is quietly replace ppls phones with issues, to keep them happy and eliminate controversy. Sucks but thats the way it is.
@MZ said on Fri, 03 Jul 2009
"The only thing Apple will do is quietly replace ppls phones with issues" problem is that there seems to be a few issues hitting the press - wifi, overheating, screen tinting and discolouration. That's an impressive list for the first few months.
SPH said on Fri, 03 Jul 2009
This is such a non-story! Why are you posting this!? All phones have a heat limit, Apple's is perfectly reasonable. There are no 'overheating issues', just like any device don't leave it where it can get over 35 degrees! All Apple did was update this article to say it applies to the 3GS. Not newsworthy!
iFoam said on Fri, 03 Jul 2009
Glass of cold water always helps mine....
@ @MZ said on Fri, 03 Jul 2009
Errr, please name a manufacturer of any product in any industry that produces on a mass scale and delivers world wide that DOESN'T have any problems at all... grow up
THeGUy said on Wed, 29 Jul 2009
THis sucks balls
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