Skip to main content

News

Tue, 01 Mar 2005 Apple introduces Web chat tech support

Macworld staff

  • Email to a friend
  • Print this article
  • Bookmark this page
  • RSS feed

Apple is testing a new Web chat support service for iMac customers.

The service is claimed to be available 24 hours a day, seven days a week, but only to iMac users, who Apple invites to test the service.

Web chat support means a user can get direct assistance to help them solve their problem from a human operator from within the browser.

To initiate a chat session all a user needs to do is to enter their name, iMac serial number and click on the 'Start a Web Chat' button.

"To use this service, you will need one of the following browsers: Safari 1.1 or later, Microsoft Internet Explorer 5.2 or later, or Netscape 7.2 or later (on Windows, we support Internet Explorer 5.0 or later)."

Only those who purchased an iMac within the last 90 days or who have their iMac covered under an AppleCare Protection Plan can use the service.

Email A Friend

Email this article to a friend or colleague:



PLEASE NOTE: Your name is used only to let the recipient know who sent the story, and in case of transmission error. Both your name and the recipient's name and address will not be used for any other purpose.

<<prev article | back to news index | next article>>

Question of the day!

Mark Hattersley
Editor in Chief

Do you share your creations online?

Question of the day!

Do you share your creations online?

% of Macworld readers agree with you

Yes
TBC
No
TBC

What do you create and how do you share it?

124 characters remaining

Follow the conversation at @TabletChat

paintings & illustrations, mostly, which i upload to flickr.RT @fragmentedm

I draw manga/anime characters. I also do graphic design and photography.RT @spialelo

Yes. I usually put them up on my #deviantart account for feedback on how to improve.RT @spialelo

Latest News


More news...