Global CommerceZone and Capstan Systems, have both announced global e-commerce services.

Global CommerceZone introduced its service at the Demo 2000 conference in California last week, offering organizations the ability to manage and expedite the movement of goods, data, and funds, according to company officials.

Jim Treleaven, CEO and president at Global CommerceZone, estimates the return rates on international shipments to be as high as 30 to 50 per cent. In addition to language barriers, tariffs, diverse currencies, and customs regulations hamper a company's ability to ship overseas. Treleaven cites fraud as a major barrier to global e-commerce.

Treleaven said: "Since credit cards aren't used that much internationally, address verification is very difficult. There is no good database that exists. So we hope to have a kind of platinum list, customers that have registered with us, so we have a better sense of who they are and the companies know they're safe to do business with."

Capstan Systems launched its company with a suite of applications that integrate and automate the international supply chain, including supply and demand management, global logistics, import and export compliance, and related documentation.

According to Capstan, 40 per cent of business-to-business transactions are international, and most of the problems arise during imports to the United States.

Ron Alverez, CEO and president of Capstan Systems, said: "There's so many hoops you have to jump through for incoming imports. Exporting from the United States is hard, but importing is even harder."