In an effort to rebuild customer confidence in the company, Quark has announced the appointment of four employees to its UK team. The move follows the establishment of a new executive team at Quark earlier this year, and is the first in a series of measures that Quark is taking "to better serve its UK customers".

"The UK market is and will continue to be one of Quark's most important markets," said Kamar Aulakh, president and CEO of Quark. "Our customers want more local Quark field employees. We have listened and responded by appointing four extremely experienced people in the UK with more to come."

Since January this year, Quark claims to have tripled the number of field staff globally; and expects this trend to continue. The four new employees in the UK are Tim Barber, sales engineer; Gavin Drake, marketing director; Michael Perkins, senior manager of business development; and Gerrard Walls, project manager. Collectively, these new employees have more than 50 years of experience in the publishing industry, says Quark.

Improved communication

The company says that the addition of field staff is part of a co-ordinated strategy to "rekindle and improve communication between Quark and its UK customers and partners."

"Quark has already revitalized and expanded its QuarkAlliance program in the UK, added more support staff and telephone lines to its UK call centre, and hosted an extremely successful Quark Summit conference in Breckenridge, Colorado, this month for large customers and partners."

During Quark Summit, Quark announced plans to open a new office in London.

Tim Barber has more than 20 years of experience in customer-facing roles in the publishing industry, particularly with newspaper and magazine publishers. His most recent role before joining Quark was as product manager for Picdar Technology, a leading UK digital asset-management systems developer.

Gavin Drake has more than 10 years of marketing and communications experience in the software and publishing industries, including two years handling European marketing communications for Quark. He re-joins Quark after a role at Easypress Technologies, content-management and XML software specialists, where he was responsible for marketing, communications, and the company's global distribution network.

Michael Perkins has a "proven track record" in system sales and implementation both within and outside the publishing industry. He will be working to drive Quark's suite of enterprise software solutions for UK publishers.

Gerrard Walls has worked in the newspaper and publishing industries as both an end-user and as a designer and implementer of technology. His also worked for Picdar Technology.