SciVisum launches iPhone monitoring app with Tesco as first customer
Tesco ensures its new iPhone grocery app performs with SciVisum
Canterbury, UK – 11 November 2010: SciVisum (www.scivisum.co.uk), a leader in dynamic website monitoring, has launched the iPhone Application Monitor, the first monitoring solution for iPhone apps, with Tesco as its first customer. Tesco is using SciVisum’s new tool to ensure the best performance for its customers from its latest iPhone grocery app and shopping portal.
The app was launched on 10 September 2010 and already has over 300,000 users.
Matthew Briggs, Service Manager at Tesco.com says, “Customers are using our new iPhone app to check and amend their orders. In just a few weeks it has become a valuable addition to our business and the customer’s shopping experience.
“SciVisum responded quickly to the iPhone app launch and developed the new mobile service to replicate and monitor how the iPhone app performs for our customers. We can test the multiple journeys that customers take through the grocery site to ensure it is working effectively for them. An alert is sent if any aspect of the app or website is not working.”
Agnes Gough, Sales and Marketing Director at SciVisum adds, “The new iPhone app service is a great addition to our product range. By measuring Tesco’s customer experience of the performance, availability and consistency of journeys across their websites, we can ensure that any system errors are identified and Tesco can rectify them before the customer experience is directly impacted.”
In addition to the iPhone monitoring services, SciVisum’s dynamic user approach is used across Tesco’s main grocery website, Tesco Direct, wine sites, entertainment and clothing sites, the Republic of Ireland site, Telecoms, Tesco Compare, Travel, Books as well as the Baby & Toddler Club.
Matt concludes, “It is important that all of our websites deliver an excellent customer experience. Our IT operations centre monitors over 40 user journeys across the websites through SciVisum and these are tested every few minutes.
So with SciVisum we have full confidence that if any site has a fault, we will know about it and can react immediately. SciVisum is our first port of call when we release a new deployment or introduce a new app; we rely on them to ensure everything is working correctly for our customers.”
SciVisum is a market-leader in UK website testing with a blue-chip client list. As a testament to the constantly improving ‘Dynamic User Journey’ approach and intuitive portal, SciVisum delivers performance measurement and improvement to clients' business critical web-based systems. Through SciVisum’s testing and recommendations, clients can substantially increase visitor rates and customer satisfaction levels by achieving gains in key journey delivery times, increasing ability to handle peak load levels, and reducing error rates.