Our guide to broken iPhones and your consumer rights continues. The next section is:
How to get the iPhone fixed (or replaced)
Now you've established the likelihood of a replacement or a big bill, what are the steps you need to take to get your iPhone fixed or replaced?
How to get Apple to replace an iPhone
You can arrange to send your iPhone to Apple to service or you can take it into a store. You can just turn up at a Genius Bar and hope to be seen, but it's wise to make a reservation. Just select your closest store and pick the date and time.
Please make sure you back up the phone before you take it anywhere!
Start your support request at getsupport.apple.com or call (44) 0844 209 0611. You'll be greeted with a number of troubleshooting questions which may well solve your problem. Other options include Send in for a Service, Talk to Apple Support Now, Schedule a Call, Call Apple Support Later, iChat, Take in for Service, Contact Carrier. You'll need to type in your serial number which you will be able to find in Settings > About.
Can I get a repair from a third party?
Back in December 2016, as first spotted by MacRumors, Apple officially added the option to book a repair slot at third party approved resellers. This could apply to you if you bought from a reseller or it is more convenient to try and solve a problem at a store near to you.
Note: Apple might officially be allowing this, but the company is choosy about the third-parties it trusts with your repair. As a result if you have a screen replaced by a third-party you might find True Tone stops working, and following a third-party battery replacement you may see a warning that the phone needs servicing.
First, visit Apple Support online, then select the product you have a problem with. From there, you select the problem from a list, and then you have the option to click to Bring in for Repair:
Once clicked, Apple's official website offers location-based suggestions of third party resellers who are Apple Authorised Service Providers:
Of course, but only a small proportion of Apple products qualify for a free repair - these will be cases where Apple acknowledges a fundamental problem with a particular product or model and announces general recall or free repair/replacement programme.
To see if you qualify for such a programme, read our article Latest Apple product recalls and repair programmes.
How much will it cost to get my iPhone fixed?
If your iPhone is within warranty and eligible for repairs service is available at no charge for twelve months from the date of purchase.
Apple may refuse even the out-of-warranty replacement for an iPhone you've repaired yourself. But you might as well ask.
Will Apple replace my broken iPhone with a newer iPhone?
If you are under warranty then Apple should replace your broken iPhone, but it's unlikely they would give you a newer model. You should also note that your replacement phone may not be new: it is likely to be refurbished. However, that will not affect your warranty.
iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare Protection Plan for iPhone coverage, whichever is longer, states Apple.
Can I trade in a broken iPhone towards the cost of a replacement?
Yes - although whether Apple will accept the bargain, and the size of the discount you'll get off the replacement, depends on the degree of damage.
Apple has announced that it will start to accept damaged iPhones in part-exchange when selling new ones. (The company previously offered part-exchange on older devices, but stipulated that they had to be in good working condition.) It isn't yet clear precisely how damaged the iPhones can be and still qualify for the programme - 9to5Mac states that it applies to "iPhone 5s and iPhone 6/6 Plus units with damaged displays, cameras, and buttons within reason" - but we can't imagine you'll get much money off your next purchase if you've suffered truly catastrophic damage.
Nevertheless, if you're desperate - if you dropped your iPhone on the floor and have no warranty or insurance coverage whatsoever - this could be a great way to salvage something from the situation.