There are a few computer-related disasters that can quickly drain the colour from your face. These include pressing Reply All rather than just Reply, realising that the hard drive that just failed contained videos and photos you hadn't backed up, or that fateful moment when a document you've been busily working on disappears.
Whether your Mac crashed or froze, you forgot to save, or you accidentally clicked on delete, all might not be lost. We'll show you how you can recover that vanished Word document.
If everything is working as it should then it's quite hard to lose a file in Word. Word has an autosave feature means that in the event of an accident you should still have the bulk of your work, except for the last ten minutes. We explain how to recover a Word Document from autosave below, including where does Word autosave on a Mac.
So don't panic! There is a good chance that you can get your document back. We'll run through the various ways you can recover an unsaved or deleted Word document below.
How to recover Word documents from the Trash
To start with, we'll check the most obvious place to which files disappear.
In some cases, your file might be missing because you deleted it. It's easily done when you are trying to make room on your Mac and you remove a load of old files only to realise that one of them was crucial. Luckily this isn't as disastrous as it sounds. The document might still be found in the Trash.
- Click on the Trash can icon in the Dock to open it.
- You'll now see the contents of the Trash. Look for your file. If you click on a file and press Space Bar you may be able to see a preview of it.
- If you don't see your file look for a 'Recovered Items' folder in the Trash. It's possible that your file is located in that.
- If it's there you'll need to right-click on it and choose Put Back. This will place the file back in the folder where it was originally saved and you can continue to work on it.
It would be lovely if everything was that simple, but chances are that you didn't find your file that easily. Don't give up hope!
Word for Mac has a built-in autosave feature called AutoRecover which is switched on by default. This means that Word is quietly saving the document you are working on without you needing to manually tell the software to do so.
For this feature to function properly you'll need to initially save the document with a name, then Word will make incremental saves every ten minutes.
However, if the document was lost because your computer or software shut down unexpectedly then you should be prompted with a recovered file when you relaunch Word, even if you hadn't saved it yet. In that case you still might be able to find a version of it in the AutoRecovery folder.
The way this works depends on the version of Word for Mac you are using. We'll look at each separately below.
Want to get to know Word better? Read our Top tips for Word for Mac.
How to find the AutoRecovery folder in Word 2016
Here's how to find AutoRecover in Word 2016:
- In Word 2016, the AutoRecovery folder is buried deep in the system and requires your Mac to display hidden files, so the first step is to reveal these secret folders, to do so we recommend following our advice at the link below, although the key combination to use is cmd + shift + . (full stop). Read: How to show hidden files and folder on a Mac.
- With this done you'll need to open Finder then click on the Home icon in the left-hand column (it's usually your name). Now navigate to the following folder:
- If you have any AutoRecovery files then they will be in here. One thing to remember is that AutoRecovery files are temporary and only exist if they think that Word shut down unexpectedly. So, if you clicked Don't Save rather than Save when you were closing the document there won't be an AutoRecovery file for it.
How to find the AutoRecovery folder in Word 2011
If you are using Word 2011 it's easy to locate the AutoRecovery folder:
- Click on the File option in the Menu bar then search for Autorecover.
- If you use Word often then there might be a few different Autorecover files, so check the date to see which one matches your missing item.
- Once you've found the document just click on it to open it up, then remember to save it again under a new name.
Even if you don't find your document in the AutoRecovery folder, it may not be the case that it isn't there. Files in the AutoRecover folder don't always show up.
We have first-hand experience of this. In the past, our Mac has 'helpfully' saved a Word document in the Office 2011 AutoRecovery folder. This would not be an issue, except for the fact that when we then accessed the folder (just a quick search in Spotlight for Office 2011 AutoRecovery) the files were nowhere to be seen.
As you can see from this screen grab, the most recent file in our AutoRecovery folder was from 5 March, but we know that there are more recent files saved there.
The problem with the AutoRecovery file is that it is located in a Library folder that isn't visible by default, and that will have some impact on whether your files are visible or not.
Fortunately there is a way to locate the file. Here's how...
How to view files in Office 2011 AutoRecovery folder
- Go to the Finder, and press Alt (or Option) while selecting Go from the menu at the top of the page. This will make the Library folder visible (if you don't press Alt you won't see it - and you have to keep Alt pressed or it will vanish).
- Click on Library to open the Libray folder.
- Locate the following folder: Application Support > Microsoft > Office > Office 2011 AutoRecovery.
- When you see the Office 2011 in this view you should be able to locate your file.
How to recover old versions of documents
Did you know that Word could be making backup of your documents? This can be helpful if you want to return to an older version of your document.
- Click on File: Restore.
- You can return to the last saved version, or browse through various versions of your document.
How to recover old versions of documents via Time Machine
If you happen to have a Time Machine backup on an external drive you can roll back to a time when a deleted or corrupted file was still on your system.
Go to the folder where you'd hope to see your file, or an earlier verision of your file. You could even try the AutoRecovery folder mentioned above for example.
Open Time machine and flick back through the day, weeks or months to see if your file is there. We'll keep our fingers crossed for you.
Follow our Complete guide to Time Machine for instructions on how to recover your files.
If you are unfortunate enough not to have a backup routine then we suggest beginning one immediately. Macs are very reliable machines, but there is always a risk of something going wrong, so it's best to protect yourself against potential disaster.
Try looking at our How to back up a Mac feature that highlights several solutions for this essential practice.
What if you never saved your file - if in a moment of madness you clicked on Don't Save rather than Save? It happens! Can you retrieve your file?
Recover lost docs from the Temporary folder
Your Mac also has a folder where it might temporarily keep files. The Temporary folder isn't easy to find though.
To find the Temporary folder, use Terminal (find it in Applications > Utilities > Terminal, or Spotlight search for Terminal by pressing Command + Space.
- Open Terminal
- Type: open $TMPDIR
- Press Enter.
Inside this TMP folder you’ll should find a folder called Temporaryitems. It's possible that your document might be inside.
Tips to avoid lost Word files
Save first, Save often
It goes without saying that you should save frequently especially if your Mac can be a bit unreliable.
You may be able to rely on Word autosaving for you, but remember that you have to save the file first to really benefit from Autosave.
Changing the autosave frequency
A helpful thing to know is that you can reduce the gaps between autosaves on Word for Mac. By default they are set at ten minute intervals, but it's easy to make them more frequent.
In Word go up to the Menu bar at the top of the screen and click on Word. From the dropdown menu select Preferences and then in the Output and Sharing section you'll see a disk icon named Save. Click this and you'll now be able to adjust the time between saves by entering a value into the 'Save every X minutes' box at the bottom.
While it might be tempting to set it as low as possible, bear in mind that Word's performance will be hampered slightly if it's saving every minute, especially if you are working on a big file. Experiment to see what setting works best for you.