Apple technicians are said to be using a new audio test tool to test AirPods for ear wax build up.
If your AirPods no longer seem to work properly it could be due to a technical problem - or it may be too much ear wax.
Ear wax doesn't just clog your ear canal it can also affect your AirPods.
Apparently Apple has a way to find out if ear wax is the cause of your AirPod problems. There is a new kit that Apple's tech support people can use to test AirPods and determine whether there is a real problem, or if the cause lies inside the wearer's ears.
Twitter tipster Fudge shared an image of the audio test tool which can only be used with AirPods 1 and 2 - not the AirPods Pro.
Apple is rolling out a proper audio test tool for AirPods 1 and 2. New phone holder with AirPod attachments pointing AirPods at phones mic. No more guessing if it's a gunked up disgusting AirPod or customers bad hearing. Works similar to existing iPhone Audio test in principle pic.twitter.com/AKiSILH9AK— Fudge (@choco_bit) October 22, 2020
The tool includes a holder for the iPhone with attachments for the AirPods so that they are aligned with the microphone of the phone. This can be used to find out whether the AirPods are clogged with wax, or if the user has clogged up ears.
In principle it works in a similar way to existing audio tests for the iPhone. The review apparently takes place via an iOS app.
We have an article offering advice about cleaning AirPods - and how not to clean them. If you have AirPods, and are experiencing the random disconnecting problem, read this: How to fix AirPods disconnecting from iPhone.
If your AirPods aren't working and you think that wax may be a problem, you might be interested in getting a new pair at a discount: here's the best AirPod deals. Note: Apple is said to be planning to launch new AirPods soon.
Via Cult of Mac
For more information read: Apple is recalling faulty AirPods Pro.
This article originally appeared on Macwelt. Translation by Karen Haslam.