Apple has released its iPod shuffle Reset Utility 1.0 for Mac and Windows systems.
The utility restores the first-generation iPod shuffle. Restoration completely erases all music and data on iPod shuffle and reinstalls software version 1.1.4.
iPod shuffle Reset Utility is only for first generation 512MB and 1GB iPod shuffle.
The software should be used to fix the following problems with the music player:
- With the iPod shuffle switched on, pressing the Play button will cause amber and green LEDs to flash for a few seconds, and the unit will not play any music, nor can you sync music to it from iTunes.
- On a Windows PC, iPod shuffle will appear in My Computer as a 'Removable Disk' however the iPod shuffle volume will not mount correctly. The unit is listed in Device Manager under 'Disk Drives' as 'Apple iPod USB Device'.
- On a Mac, the unit will only be recognised in Apple System Profiler under Hardware->USB and will not appear or mount in the Finder.
Apple warns that: "When attempting to restore, the unit may not be recognised at all. However, if it is recognised, the restore may fail with an error dialogue "Firmware update failure. Disk write error" or another error. It may take three restore attempts before the error appears. The iPod shuffle may take several minutes to be recognised."