O2 UK has introduced O2 Mobile Broadband, a service which offers customers internet access through 7,500 WiFi hotspots across the UK.
The service, which means users can visit any location offering WiFi connectivity through The Cloud network costs from £20 per month.
The O2 Mobile Broadband service offers:
- 3GB worth of included UK data usage on the O2 network and unlimited WiFi every month through the 7,500 hotspots;
- Choice of an 18-month contract or a rolling one-month contract;
- 24/7 support from a UK call centre;
The company explains its aiming to deliver the best possible customer experience: “Getting the customer experience right is crucial. We are confident our broadband services complete a great communication experience for our customers however they want to connect to the internet, whether that be at home, on their mobile phone or laptop.” said Sally Cowdry, marketing director, O2 UK.
Customers can choose to take out an 18-month price plan for £20 a month with a USB Modem included free of charge, or pay £20 a month for a rolling one-month package plus the one-off cost of the USB Modem (£119.99).
Both price plans give customers unlimited WiFi access and 3GB per month worth of inclusive UK data (on the O2 network). The service will automatically connect customers to the fastest network available: GPRS, EDGE, 3G and HSDPA, or using the 7,500 WiFi hotspots.
O2’s USB Modem hosts a colour-coded LED panel, which indicates which network is being used. Customers can also search for new WiFi hotspots using O2 Connection Managers Hotspot Directory, which is updated regularly to acknowledge new locations.
Broadband speeds of up to 1.8 megabits per second, which are equivalent to or faster than the speeds most people experience today on their home broadband, will be the standard. From June, O2 will begin increasing this to up to 3.6 megabits per second across the network.
Customers can purchase O2 Mobile Broadband online, in any O2 retail store or by calling O2 customer service on 08705 214000. It launches on 1 May and is available to O2 Pay Monthly, O2 Home Broadband customers and O2 Pay & Go customers (subject to £30 per quarter top-up) from £20 per month. Terms and conditions apply, data use above 3GB per month will be charged at £0.20 per MB (including VAT).