Samsung will update the Galaxy Nexus as soon as possible to fix an issue that is causing problems with sound volume, the company said on Wednesday.
"We are aware of the volume issue and have developed a fix. We will update devices as soon as possible," a spokesman said via e-mail, without elaborating on what actually caused the problem.
The new Google phone went on sale in the U.K. last week, and just days later users started reporting in Google's Android developer forum that the volume drops to nothing seemingly at random and the volume rocker becomes unresponsive for a few seconds.
One Galaxy Nexus owner returned the phone only to find the same problem with the replacement: "I was already awake and had not touched the phone yet, the alarm sounded for a second and then went silent. Thought that was weird so checked the phone and the volume was down. I can't trust the alarm to wake me up now for work!"
The volume variations seemed unrelated to the wireless network used, with phones misbehaving when connected to Wi-Fi, and 3G, or with wireless turned off, phone owners reported.
The Galaxy Nexus is based on Android 4.0, also known as Ice Cream Sandwich. The phone has a 4.65-inch Super AMOLED screen with a 1280 x 720 resolution, and is powered by a dual-core 1.2GHz processor.