The iPhone and iPad have transformed our lives - now we are expected to respond to emails at any time of the day or night. But sometimes problems arise with email on your iPhone or iPad. What should you do. Here are some common problems and fixes. 

My iPhone won’t send email via Share, what can I do? 

One of the handy things about the iPhone and iPad (and the Mac) is it’s really easy to forward a webpage’s url to someone (or yourself) via email. However, sometimes this doesn’t work. Here’s what to do if your iPhone won’t send emails via the share function. 

When you are viewing a webpage on your iPad or iPhone you will see a box with an arrow sticking out of it at the bottom of the screen. This is the Share button. When you tap it you get a number of options: Mail, Message, Twitter, Facebook and so on. 

Normally when you tap Mail it opens your email with the link in the body of the email and the title of the page on the subject line. All you have to do is enter the email address you wish to send it to. 

However, sometimes when we tap Mail it opens the email but there is no link in the body of the email, just the title in the subject line. 

We find the only way to fix this is to turn the iPhone on and off again. 

Once the iPhone is up and running again sharing links via email works normally.  

The email I need has disappeared

Another email problem you may have encountered on your iOS device is the mysteriously disappearing email. 

There are a number of potential causes of this. 

You may be using POP rather than IMAP settings for your email. If you are using an app (rather than a web browser) for email on your Mac chances are you have set it as POP— so that messages are deleted from the server after they are downloaded. This is likely for a work email is you have limited server space. 

Your iPhone email on-the-other-hand is probably set up as IMAP - IMAP accounts typically only show messages that are still on the server. As a result you will find that the emails are not available to your iPhone after they have been downloaded to your Mac or PC.

The simplest solution is to set up the email account as IMAP on both devices - as long as you have sufficient server space.

Another reason why you may not be able to find an email is that your iPhone is set to only sync a few days worth of email. This is only available for Exchange accounts. Go to Settings > Mail, Contacts, Calendars and select the account in question. From here, scroll down to the “Days to Sync” option. To make sure that no messages ever disappear, choose “No Limit” from the available durations. With any other choice, messages will be deleted after the specified time (e.g., 1 Day). 

I’m unable to send or receive email 

If you are having other problems sending e-mail from one of your accounts, the first thing to check is that you have a connection to the internet. Check you can load a webpage (the fact that you are reading this probably means you can). 

Next step is to restart the device. Now you try a different network - if you were previously using the WiFi switch to 3G. To disable Wi-Fi:  Tap Settings > Wi-Fi and turn off Wi-Fi.

If that doesn’t fix it, log in to your email provider's website to ensure that the account is active and the password is correct. 

If all that fails, your best bet is to delete the problematic account and create a new one. When doing so, use the “manual” settings - accessed by tapping “Other” when you go to Settings > Mail,Contacts, Calendars > Add Account—rather than one of the default settings that may be available. 

How do I set up an email account on my iPad, iPhone? 

Setting up a iCloud, Gmail, Hotmail, or Yahoo! email account on your iOS device is simple.

Tap Settings > Mail, Contacts, Calendars > Add Account… > then pick the type of account, e.g. Microsoft Hotmail.

Enter your email address in the email field.

Enter your password in the password field and tap Next.

Choose the account items you would like to sync, and then tap Save.

It’s not quite so easy to set up an account using Exchange. Follow these steps to setup your Exchange ActiveSync account your iOS device:

Tap Settings > Mail, Contacts, Calendars > Add Account > Microsoft Exchange.

You’ll need your Enter your Email and Password (you don’t need to enter anything in the Domain box). Tap Next on the upper-right corner of the screen. It then takes a few seconds to ‘Verify’, in other words, it will seek the settings it needs to set up your account. If you are lucky this will work first time. 

If your iPhone can’t find your settings, you’ll see a page where you need to add the Server address and your Username. You may need to manually look up your Exchange ActiveSync server name. We find the easiest way to do this is check the iPhone of a colleague.

When you’ve done that click Next. Your iOS device will now try to establish a secure (SSL) connection to your Exchange Server. If this doesn't work, it'll try and create a non-SSL connection. If necessary, you will need to enter your front-end Exchange Server's complete address in the Server field. 

If that all worked, the next step is to chose what content you want to synchronize, including Mail, Contacts, Calendars and Reminders. You can also choose how many days worth of Mail to sync, and which of your Mail folders you want to Push - basically receive email when you don’t refresh it yourself.