A report claims Apple UK has discontinued its mail-in repair service.
Until now, Apple has offered a direct mail-in service for Macs covered by warranty, or by the AppleCare Protection Plan.
The way this service has worked is as follows: Apple sends customers who have reported the need for a repair a box and labels in which to place their faulty device. This box has then been picked up by the company couriers and taken in for repair and later return.
The service has been invaluable for customers who don't live near an authorised Apple repair centre or an Apple retail store.
The Ping Wales report claims the service was quietly discontinued one month ago, with no word sent to customers or to local resellers.
In cases of fault, Apple is advising customers to take their machine in to the nearest available repair shop.
Macworld is awaiting confirmation from Apple about this matter.