Cell phones will never become the standard device for e-commerce, according to Palm’s president Alan Kessler.
Kessler claimed that companies will not adopt cellular phones in the foreseeable future due to poor displays, slow access and a poor user interface.
The turnover on phone handsets among customers is high, according to Kessler. He claims one reason for this is that IT buyers are not tied to any one company, and are continually making more competitive deals. However, the ability to change handsets would be sharply limited if handsets held mission-critical data.
Kessler said: "If that happens, IT realizes the handset manufacturers will have them where they want them."