Sony's new Connect music store "falls far from Apple's iTunes", reports Newsday.
The report looks at the many products to emerge from Sony that went on to become eponymous, such as the compact disc, Walkman, Triniton TVs and more.
"With such terrific brand recognition – not to mention its presence in music and movies, digital photography, computers, cell phones and various PlayStations – even Sony's failures have a touch of the spectacular about them (still got your Betamax?)" the report states, adding "this may explain why Sony's new store comes to be such an underachiever."
"When Sony is proactive, the results are sometimes extraordinary. When it is reactive, things get dicey," it explains.
The report describes Sony's service as "clunky" and calls the software for the service "somewhere between unwieldy and unfathomable". The software's proprietary compression format (ATRAC) is criticized as it doesn't allow music lovers to rip tunes in MP3 format. "Conversion is a real pain," it says.
The user interface is also put down as "not exactly Fisher-Price friendly". Information like track name, album name is "lost in Connect's digital translation" and the catalogue of songs does not offer sufficient tracks form the artists "you'd expect to see there", said the report.
Revealing Sony to be already planning revisions to Connect, the report ends: "The company's vision of a network of broadband-connected devices, its so-called ‘ubiquitous value network’ concept, needs more juice than a service like Connect can provide right now".