iPod users are torn between wanting more features on their iPods, and not being able to cope with the ones they already have.
According to The Independent: "Everybody wants Apple's digital music player, but few realise how hard it is to use."
"The iPod digital music player has confused so many thousands of new owners that the gadget has spawned its own service industry - to help technophobes download their own songs," explains the report.
The report states that people are spending "hours or even weeks transferring just a few tracks from their CD collection to the new player".
Law student Laura Cohen (23) told the Independent: "I spent the best part of two weeks downloading only 500 songs. To this day, I don't really know how I managed it. I could not work out what was wrong, and eventually I just gave up."
The Independent states: "It can take around 40 hours to transfer 150 CDs on an ordinary computer, even though this barely dents the iPod's massive capacity."
As a result a number of services have sprung up. London-based wePod convert disc tracks into electronic files for the iPod.
WePod's Carol Skinner said: "I believed our market would be young male professionals, but the variety of customers surprised me."
"The common denominator is that they are all time-poor or technophobic. It is incredibly time-consuming to do yourself. There is a massive amount of domestic strife going on all over as men sit there loading their computers while the children harass their wives."
Lancaster University's Professor Cary Cooper said: "The problem is that the iPod had become a fashion must-have, but that fashionistas tended to be technologically illiterate. The irony is the people who can use it - the tecchies - are not in themselves very fashionable. But they buy it because they find the technology fascinating."
Making the news
The FT carries a report that suggests that not all iPod users are so overcome with the functionality of their player.
The reporter writes: "Five months into my relationship with my iPod, I want more. I'm not so interested in another 5,000 songs or having it in pastel-tinted aluminium so much as it offering more services."
"There's little doubt that Apple's Steve Jobs and chief designer Jonathan Ive are already engineering a host of services and innovations but I'm worried they might be too focused on entertainment in their thinking," he continues.
His suggestion is that the iPod should offer news-streaming, "for people who see five airports and as many hotel lobbies in a week".
"A line up of clever, constantly updated programming, husky voiced correspondents and the ability to listen to it free to air anywhere in the world. Better still, the morning run would have you return to base not only leaner but also a little bit better informed."