We’re all too accustomed to frivolous lawsuits about iPhone batteries or people being blinded by MacBooks that are just too damn white, so it’s always a pleasant surprise to see the legal system carrying out the job it was intended to: righting wrongs.
Two customers of the San Francisco Apple Store on Stockton Street have launched a suit complaining that the store in question fails to comply with both the Americans with Disability Act and the California Health and Safety Code by not providing “full and equal” access for disabled patrons. Counters and tables which display products are located too high for wheelchair-bound customers to reach, and the height of the Genius Bar means that it’s difficult for them to observe when they bring a machine in for service. In addition, the several parts of the store, including the theater and the restrooms, were not wheelchair-friendly.
Worse, though, was the fact that both customers found themselves overlooked—presumably unintentionally—by the store’s staff, leading them to conclude that Apple did not have a policy in place for assisting disabled customers.
If Apple doesn’t have an existing policy, they should certainly put one in place, and if a lawsuit is what that takes, so be it. I would hope they’ll quickly remedy this issue for all of their stores.
This blog first appeared on our sister site Mac User (US)