QuickMail Office 2.0 full review

Everyone knows that email is the lifeblood of modern business. Alas, keeping email flowing in a large – or even medium-size office – is a tedious chore, that grows rapidly with the user population. CE Software’s QuickMail Office 2.0 lends a helping hand to harried email administrators – it delivers a streamlined, browser-like, client-server-stored message-retrieval via the Internet Message Access Protocol (IMAP). It also offers enhanced filtering, to block annoying spam, and a Web-accessible address-book server that integrates with any Mac-based Web server. QuickMail Office still lacks two features commonly found on other mail-server platforms – Web email access and remote administration – but the client delivers functions never seen before in any Web-based mail interface. Package Deal
QuickMail Office 2.0 offers one-stop shopping for enterprise-email. The bundle includes the QuickMail Pro 2.0 mail server, a license for five QuickMail Pro clients – either Mac or Windows – and the new QuickMail Pro directory server. Installing the server takes just seconds, and configuration requires only that you know the email domains you wish to serve. Once you’ve installed the server, you create a mailbox for each user. You can also set default user preferences, and organize users into groups. Client installation is equally straightforward – users copy the client installer from the file server and run it, providing their user names and passwords when prompted. The client then retrieves the users’ account profiles, and configures itself. This feature greatly reduces the work required to roll-out QuickMail for the first time, and lets users move from one computer to another without administrative intervention. The QuickMail Pro server supports the most popular Internet mail protocols – SMTP, POP3, APOP, IMAP, and UUCP – over either a dedicated or dial-up Internet connection. The server application displays the status of all available protocols, as well as bar graphs showing the volume of traffic for each. A message filtering function lets you block spam and sort incoming mail based on header content, or triggers AppleScripts to perform automated chores, such as email responding. Built-in gateway interfaces for Mark/Space Softworks’ PageNow, and 4-Sight’s 4-Sight fax sender, let you route email to alpha pagers or fax machines, and a built-in mailing-list server gives you standard mail-reflector functions. New with this release are shared folders, which offer a bulletin-board-like central repository for general messages; IMAP support, allowing mail storage on the QuickMail Pro server, rather than on users’ desktop computers; and support for multiple email addresses per user. This last feature lets users change their online “persona” to fit the situation; a customer-service clerk, for example, can become [email protected] when replying to messages addressed to that email alias. One of the nicest new features is a separate Lightweight Directory Access Protocol (LDAP) server, that maintains centrally managed address books. A Web-server CGI plug-in lets you put your address books on the Web, complete with search capabilities and email URLs, making directories accessible to off-site users. QuickMail Pro’s server has some rough edges, however. IMAP support isn’t complete – for example, users can’t create or rename folders, archive messages, or search message contents. Alas, these are the very IMAP features that users most want when giving up control of their mail to a central repository. The server also has no Web-based – or any other – remote administration capability, making it hard to maintain from a distance. And, QuickMail lacks Web-based mail access for end-users – at a time when this feature is appearing in competing Mac mail-servers. Ready for pick-up
Users can read mail from the QuickMail Office server with any Internet-compliant email client. However, QuickMail Pro’s client offers features not found in most other clients. A new browser-like message viewer organizes incoming mail as a hierarchical list – that can be automatically filed. A built-in contact manager stores a user’s own local address book merged with LDAP directories, providing a single point of look-up. QuickMail’s Venerable Forms feature – still a unique capability – lets users store data-entry forms as templates, for collecting and distributing information in a standardized format. Return Receipts let users know when the recipient has read outgoing mail, and a life-saving Unsend feature lets you reel in that ill-considered resignation notice.
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